Terms of Service — Dear Moment
Until Dear Moment Ltd is formally incorporated in England and Wales, all references to "Dear Moment Ltd" refer to its founders operating on behalf of the company in formation. Registered address and company number will be published here once incorporation is complete.
These Terms & Conditions govern your use of the Dear Moment Service. By using the Service, you agree to be bound by these Terms. Please read them carefully.
1. Who We Are
Dear Moment ("Dear Moment," "we," "us," or "our") is operated by Dear Moment Ltd (in formation), a company being incorporated in England and Wales. Until incorporation is complete, the service is operated by its founders on behalf of the company in formation.
Our registered address and company number will be published here once incorporation is complete.
Contact: dearmomentapp@gmail.com
2. What These Terms Cover
These Terms & Conditions ("Terms") govern your use of:
- The Dear Moment mobile application, available on the Apple App Store and Google Play Store (the "App");
- The Dear Moment web platform, including family viewer pages accessed by invited family members (the "Web Platform");
- Any related services, communications, and features we provide (together, the "Service").
By creating an account, downloading the App, or using any part of the Service, you agree to be bound by these Terms.
3. Eligibility
The Service is intended for adults aged 18 and over. By using the Service, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
If you are using the Service as a "Family Viewer" (a grandparent or relative invited by a parent to view shared memories), these Terms also apply to your use of the web-based viewer. You accepted these Terms when you clicked "Accept Invitation" on the invitation confirmation page.
The Service is not intended for use by children under 18. We do not knowingly collect personal data directly from children. Memories and data relating to children are uploaded by parents or guardians who take full responsibility for the appropriateness of that content.
4. Your Account
4.1 Registration
To use the full Service, you must create an account using a valid email address and password, or via Google OAuth. You are responsible for keeping your login credentials secure.
4.2 Family Account
In Version 1 of the Service, a family account is operated under a single login. Both parents or co-parents may use the same credentials on their respective devices. Named individual profiles may be introduced in a future version.
4.3 Security
If you become aware of any unauthorised use of your account, notify us immediately at dearmomentapp@gmail.com.
5. The Service
5.1 What Dear Moment Does
Core features include:
- Voice capture, transcription, and AI-powered summary of memories;
- Photo and text note upload;
- Private family timeline organised by date and child;
- Grandparent and family sharing via invitation link (web-based, read-only). Family viewers access memories via a secure web link only. They do not need an App account.
- Child voice archive;
- Reminder notifications to encourage regular capture.
5.2 AI Processing
Dear Moment uses artificial intelligence to transcribe voice recordings, clean up transcriptions, and generate memory summaries. You retain full ownership of your content at all times. You may review and edit any AI-generated content within the App.
5.3 Subscriptions
Paid subscription plans are planned for a future version of the Service. When introduced, full pricing, billing, and cancellation terms will be published and will form part of these Terms.
6. Your Content
6.1 Ownership
You own all content you upload or create within the Service ("Your Content") — photos, voice recordings, notes, and data about your family members. Dear Moment does not claim ownership over Your Content.
6.2 Licence to Dear Moment
By using the Service, you grant Dear Moment a limited, non-exclusive, royalty-free licence to store, process, and display Your Content for the purpose of providing and improving the Service to you, including AI transcription and summarisation, and delivering content to family viewers you have authorised. This licence also permits us to use your data in the ways described in our Privacy Policy, including where you have given consent for marketing purposes. We will not train AI models on identifiable personal content without your explicit consent.
6.3 Content About Others
When you add information about other people — including your children, co-parent, or other family members — you confirm that you have the right to do so. You are responsible for obtaining any necessary consents from other adults whose personal data you include. Data about children is entered by you as their parent or guardian.
7. Family Sharing and Invited Viewers
- You control who is invited and can revoke access at any time through the App.
- Invited viewers must accept an invitation email and agree to these Terms and our Privacy Policy before accessing any content.
- Invited viewers access memories via a secure web link only. They are not required to create an App account.
- Invited viewers may unsubscribe from digest emails and request deletion of their data at any time by using the link in any email we send them, or by contacting us at dearmomentapp@gmail.com.
- You accept responsibility for ensuring that the people you invite are appropriate recipients of your family's content.
8. Prohibited Uses
You agree not to use the Service to violate any applicable law, reverse engineer any part of the Service, use automated tools to scrape or extract data, attempt unauthorised access, interfere with normal operation, upload content infringing third-party rights, impersonate any person, or use the Service for any commercial purpose without our prior written consent.
9. Intellectual Property
All intellectual property in the Dear Moment App, design, branding, and software (excluding Your Content) is owned by or licensed to Dear Moment Ltd. The Dear Moment name and logo are trademarks of Dear Moment Ltd.
10. Privacy
Your use of the Service is subject to our Privacy Policy, available within the App.
During onboarding, you will be asked to confirm your agreement by ticking the following checkbox:
"I have read and agree to the Dear Moment Terms & Conditions and Privacy Policy, including the use of my data as described therein."
This confirmation is required to create an account. You may update your data preferences at any time by contacting us at dearmomentapp@gmail.com.
Dear Moment is in the process of registering with the Information Commissioner's Office (ICO) in the United Kingdom. ICO registration number to be added upon completion. If you have a concern about how we handle your data that we cannot resolve, you may contact the ICO at ico.org.uk.
11. Termination
11.1 By You
You may close your account at any time from within the App (Settings > Account > Delete Account). On deletion, your personal data and Your Content will be permanently removed, including the email addresses of any family viewers you invited. This action is irreversible.
11.2 By Us
We may suspend or terminate your account if you breach these Terms, we are required to by law, or we discontinue the Service. If we discontinue the Service, we will provide at least 30 days' notice and explain your data export options.
11.3 Inactivity and Data Retention
If your paid subscription ends — whether you cancel or it is not renewed — your account moves to a read-only state. Your existing memories remain safe and viewable and can be exported at any time, but new memories cannot be added until you resubscribe.
If your account has no active subscription and no new memories are added for a continuous period of 12 months, we may permanently delete your account and Your Content. We will send you several email reminders before any deletion takes place, giving you time to return, resubscribe, or export your memories. During the current free phase of the Service, the same 12-month inactivity period applies.
Full details of how long we keep your data, and what happens on deletion, are set out in our Privacy Policy.
12. Disclaimers and Limitation of Liability
The Service is provided "as is" and "as available." To the fullest extent permitted by applicable law, we are not liable for indirect, consequential, or special losses arising from your use of the Service.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
Our total liability to you in any 12-month period shall not exceed the total amount you have paid us, or £100, whichever is greater.
13. Third-Party Services
The Service uses third-party providers including cloud infrastructure, AI processing services, and email delivery. These are described in our Privacy Policy.
Subscriptions purchased through the Apple App Store or Google Play Store are subject to Apple's and Google's respective terms. Billing disputes for App Store or Play Store purchases must be directed to Apple or Google respectively.
14. Changes to These Terms
We will notify you of material changes by sending a notification via the App and/or an email to your registered address. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
15. Governing Law and Disputes
These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are located outside the United Kingdom, local mandatory consumer protection laws in your country of residence may apply in addition to these Terms. Nothing in this clause limits any rights you may have under the laws of your jurisdiction that cannot be excluded by contract.
Before bringing a formal dispute, please contact us first at dearmomentapp@gmail.com.
16. Contact Us
Dear Moment Ltd (in formation)
General, privacy & data requests: dearmomentapp@gmail.com